01 Who we are
toolscale.io and the ToolScale service are operated by Toolscale LLC, a U.S. limited liability company, which is responsible for the personal data described in this policy. The ToolScale desktop application is published by Stratton Oakmont, which operates it on behalf of Toolscale.
For anything about your data, write to contact@toolscale.io.
02 What we collect
- Account details: your email address, and your name if you give it, when you subscribe or sign in.
- Billing details: your plan, payment status and invoices. Card payments are processed by Stripe: we never see or store your full card number.
- Use of the service: which tools you open and the credits you use. We need it to run the service, to prevent abuse and account sharing, and to check refund eligibility as described in our Terms.
- Technical data: IP address, browser or device type, application version and error logs, used to keep the service secure and working.
- Website analytics: pages viewed, approximate location, device and how you reached the site, through Google Analytics.
- Partner referrals: if you arrive through a partner link, a referral identifier so the right partner is credited.
- Messages: what you send us by email or WhatsApp, and the emails we send you, including whether they are opened or clicked.
03 Why we use it
- To provide the service you subscribed to: your account, your access to the tools, your billing and support. This is necessary to perform our contract with you.
- To keep it secure and fair: preventing fraud, abuse and shared accounts. This is our legitimate interest.
- To meet legal obligations, such as keeping invoices and tax records.
- To understand and improve the site through analytics, and to credit partners for the customers they refer.
- To send you news and offers by email. You can unsubscribe at any time with the link at the bottom of every email.
We do not sell your personal data, and we do not share it for other companies' advertising.
04 Who processes it
We use a small number of service providers, each only for its own task and bound to protect the data:
- Stripe for payments and invoices.
- Webflow to host this website.
- Subicon for the customer area and subscription management.
- Brevo to send our emails.
- Google Analytics for website statistics.
- FirstPromoter to track partner referrals.
- WhatsApp when you choose to contact us there.
- Our own servers, which run the ToolScale application and dashboard.
The tools you open through ToolScale are operated by their own publishers. What you do inside a tool is governed by that tool's own privacy policy.
05 Cookies
The site uses a few cookies and similar storage: Google Analytics cookies to measure visits, a FirstPromoter cookie to remember which partner referred you, and a setting in your browser that remembers your language. You can delete or block cookies in your browser settings at any time; the site keeps working without them.
06 International transfers
Toolscale LLC and several of its providers are based in the United States, so your data may be processed outside your country. Where the law requires it, these transfers rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses.
07 How long we keep it
We keep your account data while your account is active, then delete or anonymise it once we no longer need it, except for what the law requires us to keep, such as invoices and accounting records. Activity logs are kept only as long as needed for security and refund checks.
08 Your rights
Depending on where you live, you can ask to access your data, correct it, delete it, receive a copy of it, restrict or object to some uses, and withdraw your consent at any time. Write to contact@toolscale.io: we answer within 30 days.
If you are in the EU, the EEA or the UK and think we have not handled your request properly, you can also complain to your data protection authority. California residents have the right to know, delete and correct their personal information, and the right not to be discriminated against for using these rights; we do not sell personal information.
09 Security
Data travels encrypted (HTTPS), access to it is limited to the people who need it, and payments are handled by Stripe. No system is perfectly secure, but we work to protect your data and will tell you if a breach affects you, as the law requires.
10 Children
ToolScale is a paid service for adults and businesses. It is not directed at children, and we do not knowingly collect data from anyone under 16.
11 Changes to this policy
We may update this policy. The "Last updated" date at the top shows the latest version, and we will email you about any important change.
12 Contact
Questions about your data? Reach us at contact@toolscale.io or on WhatsApp at +33 7 56 99 70 14.